This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Your O2 redemption was successful

MariamV
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-06-2023 17:52

on ‎08-06-2023 17:52

Hi there, 

As my airtime reward request, received on 2nd June says : Your redemption was successful - This will reflect on your next generated O2 phone bill.

 

However, my next bill for the current month has been issued with the same rate/tariff and checking my online bill, it does not reflect the redemption under extra charges i.e. things you've bought - I appreciate it to clarify this at your earliest convenience.

 

Mariam

Thank you

Message 1 of 3
492 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 149983 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎08-06-2023 17:59

on ‎08-06-2023 17:59

@MariamV 

Why has my redemption failed?

O2 - If you're on an O2 business account, please drop us an email at support@airtimerewards.com as we cannot credit these accounts at this time. If you have a personal O2 account, we think the case may be that you have a credit block on your account. If you could kindly call up O2, and ask them to remove the Direct to Bill Credit and Refund bar, this will fix the issue.

 

Redemptions Support | Redefining Rewards (airtimerewards.co.uk)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
488 Views
0 Kudos

Enlli
Level 67: Unsung hero
  • 8134 Posts
  • 56 Topics
  • 1664 Solutions
Registered:

on ‎08-06-2023 18:00

on ‎08-06-2023 18:00

It was received on the 2nd. When was your last bill generated?

Depending on which billing system you are on (and you won't know) it may well appear as a credit on your next bill.

If you wish

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
(https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

As this is a customer to customer forum we have no access to accounts 

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
486 Views
Top Kudoed Authors
View All
Top