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YouTube being Age Restricted

Asavage
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Hi there,
YouTube is forcibly in restricted mode from an administrator while I’m using my data and won’t let me turn it off. I do not have age restricted settings turned on.
Message 1 of 13
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MI5
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@O2Lisa 

Has the issue been identified yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 13
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jonsie
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O2Lisa
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Morningsmiling

We know how to resolve the problem but I'm not sure why this has happened or what has changed exactly.

It is something we are monitoringslight_smile

I will private message you now @Asavage so I can get this sorted for youthumbsup

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 4 of 13
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MI5
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@O2Lisa wrote:

Morningsmiling

We know how to resolve the problem..........


Anything you can share @O2Lisa ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 13
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O2Lisa
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@MI5 

Customers accounts are usually set to a default setting when it comes to data, previously this has never caused any problems, now it's preventing YouTube we're having to set accounts to full open access.

Sometimes it will prompt the customer to do this themselves with their credit card details, if not we can do it for themsmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 6 of 13
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MI5
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@O2Lisa 

Apologies for all the questions and also for not fully understanding, but we've had customers who have not got age restriction on, who still cannot access youtube, so are you saying there is an additional restriction that cannot be removed in the normal way?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 13
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O2Lisa
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@MI5 

So there is full open access - this is what we're setting customers to with their permission

There is default access - which unless a customer has requested this to be changed previously most accounts are set to automatically and this has worked fine with YouTube before, this should usually only block 18+ content

And parental control - Where this will block most content and searches.

 

We believe that when it's showing customers they haven't got the age verification active, their accounts are in fact set to default access rather than full open access, it doesn't let customers change this via the app, this can only be done with credit card details when promptedsmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 8 of 13
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MI5
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Jeeez, talk about confusing !
But thanks for explaining wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 13
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Cleoriff
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And if they haven't got a credit card they are 'up the creek without a paddle' @O2Lisa?

Veritas Numquam Perit

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Message 10 of 13
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