YouTube being Age Restricted

[Asavage]

Hi there,
YouTube is forcibly in restricted mode from an administrator while I’m using my data and won’t let me turn it off. I do not have age restricted settings turned on.

[MI5]

@O2Lisa 

Has the issue been identified yet?

[jonsie]

So many affected by this.

[O2Lisa]

Morning

We know how to resolve the problem but I'm not sure why this has happened or what has changed exactly.

It is something we are monitoring

I will private message you now @Asavage so I can get this sorted for you

[MI5]

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@O2Lisa wrote:

Morning

We know how to resolve the problem..........

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Anything you can share @O2Lisa ?

[O2Lisa]

@MI5 

Customers accounts are usually set to a default setting when it comes to data, previously this has never caused any problems, now it's preventing YouTube we're having to set accounts to full open access.

Sometimes it will prompt the customer to do this themselves with their credit card details, if not we can do it for them

[MI5]

@O2Lisa 

Apologies for all the questions and also for not fully understanding, but we've had customers who have not got age restriction on, who still cannot access youtube, so are you saying there is an additional restriction that cannot be removed in the normal way?

[O2Lisa]

@MI5 

So there is full open access - this is what we're setting customers to with their permission

There is default access - which unless a customer has requested this to be changed previously most accounts are set to automatically and this has worked fine with YouTube before, this should usually only block 18+ content

And parental control - Where this will block most content and searches.

We believe that when it's showing customers they haven't got the age verification active, their accounts are in fact set to default access rather than full open access, it doesn't let customers change this via the app, this can only be done with credit card details when prompted

[MI5]

Jeeez, talk about confusing !
But thanks for explaining

[Cleoriff]

And if they haven't got a credit card they are 'up the creek without a paddle' @O2Lisa?