30-11-2023 10:24
Hi as per title don't believe wifi calling is working on either of our phones since move to O2. Have it switched on on the phones and if l look on myO2 it also says it is switched on but.... connection keeps breaking up.
As the O2 signal in our area is pretty poor compared to what we had before from Virgin prior to Virgin switching to O2, so wifi calling is necessary. Can you check is there something else that needs to be done to activate it.
Not sure if relevant but have a hub5 in modem mode and use our own tp-link mesh wifi. As even with a Virgin signal pod wifi around the house was poor.
Thanks
30-11-2023 10:39
This is a common complaint on the Virgin move.
Although the system says it's on it is isn't.
You need to get O2 to remove WiFi Calling then reapply it.
Phone 202 or
Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,,
They should be able to help you.
30-11-2023 21:02 - edited 30-11-2023 21:02
30-11-2023 21:02 - edited 30-11-2023 21:02
30-11-2023 21:11
30-11-2023 21:21
As the OP was migrated from Virgin they will be on contract anyway.