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Wifi Calling

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Wendy23
Level 1: Joiner
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on ‎26-01-2022 20:44

on ‎26-01-2022 20:44

Ive just moved to O2 and opened a monthly sim contract.  My phone is a Samsung Galaxy S7 Edge and i cant fjnd any way of enabling wifi calling.  It's  not on the connections menu.  Its vital I can get this  enabled due to health reasons that mean i need to be able to make a call at all times when my signal is not strong......can anyone help?

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MI5
Level 94: Supreme
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on ‎26-01-2022 20:51

on ‎26-01-2022 20:51

@Wendy23 

You need to ask O2 to enable it on your account first.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

After that, you can turn it on in your MyO2.

wifi on.PNG 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151970 Posts
  • 651 Topics
  • 28885 Solutions
Registered:

on ‎26-01-2022 20:51

on ‎26-01-2022 20:51

@Wendy23 

You need to ask O2 to enable it on your account first.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

After that, you can turn it on in your MyO2.

wifi on.PNG 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Spenny
Level 16: Talkative
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on ‎26-01-2022 20:52

on ‎26-01-2022 20:52

You'll need to make sure you've enabled WiFi calling with o2.

O2 page below has the info

 

https://www.o2.co.uk/help/phones-sims-and-devices?page=device/samsung/galaxy-s7-android-n/topic/sett...

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links
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