Solved: Wifi Calling

FinnF · ‎02-09-2022

Hi,

I am trying to set up wifi and 4G calling on my iPhone 11. In the settings when I try to toggle this on I receive the message "To allow Wi-Fi calling on this account, contact O2". Although, on MyO2 it is displayed that Wi-Fi calling is on, I am unable to make calls over wifi. Could you please help with this?

Best,

Finn

MI5 · ‎02-09-2022

@FinnF

O2 need to enable it account side first.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-09-2022

@FinnF

O2 need to enable it account side first.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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