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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3020 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5076 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15955 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8119 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7491 Views
  • 6 replies
  • 0 kudos

People can’t hear me

I have had the same number and changed 3 phones due to this issue when people call me they can’t hear me and my signal is fine I thought it was phone but it’s not only certain areas people can hear me what do I do

Shanelle by Level 1: Joiner
  • 999 Views
  • 3 replies
  • 0 kudos

Resolved! Bills

I need to see my bill from October 2021 but O2 are unable to provide details or tell me when they can provide details?

Wo by Level 1: Joiner
  • 202 Views
  • 2 replies
  • 0 kudos

Resolved! VOLT and Virgin Media in Northern Ireland

Hi,I clicked the link on 02 to get admission to access VOLT. I was told that VIRGIN MEDIA was not available in my area, which is Belfast and therefore I cannot have access to VOLT. It IS available as I have been a Virgin Media customer for well over ...

Toby4 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Resolved! Change my address

Hello I want to change my address 

Ben13 by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Resolved! New phone.

I ordered a new iPhone 12 on the 3dec. It hasn’t arrived. It’s out of stock. I’d like to cancel the order. Or change the colour to one that’s in stock. how can I do thus?

Kakashi by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Resolved! Apple 7 watch

Can I get an apple 7 smart watch if my wife service provider is currently Tesco mobile ?

Hammer10 by Level 1: Joiner
  • 257 Views
  • 2 replies
  • 0 kudos

Resolved! Paying bill

Hi, I changed over my phone from o2 to giffgaff and got a email saying I have an outstanding bill to pay. I am unable to pay for it as I can’t log into my 02 account or app anymore and unable to find any other ways of paying. Wondering if someone cou...

Sam3105 by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

Resolved! changing payment card

I am struggling to change payment card as the name on card is not c hughes but miss c e hughes and it won't let me change it and it is so hard to just speak to someone at O2 can you contact me to sort this out

cchughes by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos