Why does o2 make it so hard to contact a human?

[Stefanhellstrom]

I really would like to speak to somebody but you’ve made it impossible.

All I want is a VAT breakdown on my bill

[TallTrees]

Hi there @Stefanhellstrom 

Welcome to the o2 Community forum 

Yes contact with CS is difficult but this issue needs to be dealt with by o2 customer services 

Here are a few contact details I hope you will find one or 2 helpful best wishes

Either call them on 202 from your mobile phone, or 0344 809 0202 (or 0800 032 1402).

Alternatively message them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[MI5]

@Stefanhellstrom 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2