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My02

DocHog
Level 1: Joiner
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Hi,

A few months ago I was transferred from Virgin to O2. I registered & signed in to MyO2.

 

More recently I have not been able to access MyO2. If I try the App it says there is a problem and I should wait 48 hours or contact support.

 

If I try the website it accepts my username and password, then sends a code to my mobile but when I enter the code I get a message saying that phone is already registered

 

i have tried using online chat but the Bot goes round in circles and eventually tries to connect me to an expert via the App - which fails as I can’t access the App

 

Does anyone know a way I can actually speak to a human?

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Enlli
Level 67: Unsung hero
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202 is the usual number to talk but social media can get results

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@DocHog 

Keep this guide saved for future reference Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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@DocHog 

Re the app. It's giving many many problems.

Uninstall it, Reboot the phone, Reinstall the app. See if that helps.

Best of luck!

Veritas Numquam Perit

Girl in a jacket
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