Waiting for a new card

[Raphael1]

Hi I’m overdue to pay for my contract reason being iv had to order a new card and I’m waiting for it to arrive in the post,

iv received notification saying it needs to be paid or I’m being charged extra but I can’t find anywhere to let them know I can’t make a payment until my card arrives iv tryed live chat but it says the busy every time 

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )

[TallTrees]

Hi @Raphael1   welcome to the o2 Community forum.

You need to contact o2 customer services ASAP. It is urgent to contact them to explain and stop any action that o2 take.

You can use Skype details here

Guide: A Guide to Skype 

You can contact here if it suits

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),

[Bambino]

@Raphael1 If you want to avoid problems like this in the future, set up a Direct Debit. What you owe monthly on your contract has to be paid on the due date come what may, so there's absolutely no reason not to.