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Volt / O2

AlexS
Level 1: Joiner
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Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account. 

 

When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.

What do I do?

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madasaf1sh
Level 77: Grand Master
  • 11620 Posts
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Registered:

@AlexS 

Both Names need to match on both Virgin Media and o2's systems this will be fixed hopefully in Q1 2022

 

All FAQ's are here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 11620 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@AlexS 

Both Names need to match on both Virgin Media and o2's systems this will be fixed hopefully in Q1 2022

 

All FAQ's are here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
375 Views