Visual Voicemail on Pixel 8 Pro

[PTM]

Hi,

I have been unable to get VVM to work on my new P8P, and cant work out where i'm going wrong.

It was one of the reasons i moved from EE to O2, so would really like to get this fixed.

In the phone app, i have the Voicemail tab, and when i select that i get a message at the top of the page that says;

"Can't update visual voicemail

The operators voicemail server is unreachable.

Please try again later"

I've checked the VM settings, however VVM is toggled on and the VM number is set to 901.

Calling 901 works fine too.

Any clues as to what might be wrong?

Thanks everyone.

[MI5]

@PTM 

Sounds like an issue at O2's end. 

Try later or give O2 a shout to check.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[madasaf1sh]

@PTM 

A tip is to ensure WiFi is turned off, and that mobile data is on and working, as VVM uses Mobile Data.

[MI5]

as long as data is on you don't need to turn wifi off as data will take priority for vvm.

[PTM]

@madasaf1sh 

Thanks. VVM won't use wifi? Thats seems odd. I always have WiFi on.

[MI5]

It's fine to leave wifi on @PTM 

[PTM]

@MI5 

Thank you.

I'm on with O2 'technical' support, deary me this is a trial!

She has asked me to input **61*901*11*NN# (where NN is the number of seconds) and press the call button, while i'm still on the call with her, which surely will hang up the active call?

She has also just told me that O2 don't have a technical support department and the she's actually in customer service and has to raise a form internally and i wont get a response for 5 days. Really???

I have entered the code now that I ended the call and got an Operator message saying i had turned on Call Forwarding??

I'm really starting to regret switching networks. EE were bad, but this is just next level incompetence.

[MI5]

@PTM 

That's about as good as it gets these days mate.......

The code you entered has set the number of seconds your phone will ring before diverting to voicemail. It's nothing to do with activating it !

[PTM]

@MI5 

Thanks once again.

I used my landline to leave a VM for myself. However, I have no VM notification and still have the same message on the VVM screen.

I'm still surprised there's not an easier way to contact technical support at O2

[PTM]

@MI5 @madasaf1sh 

Thanks to you both for helping out.

I finally got to speak to someone who said my account was listed as a 'migration one' account, and not a smartphone account. They sadi that was a hangover from moving my number from EE to O2.

They changed that and its now started working. Only took 2 hours n the phone and chat to them!

Thanks again for trying to help!