Visual Voicemail no longer works

[SimonP1]

Hi all, a couple of months ago I renewed (with a change) my contract with O2.  After this change my visual voicemail on my iPhone stopped working and I cannot get it to work.  Everything was fine until an hour after renewing my contract.

[MI5 · Accepted solution]

@SimonP1 

You need to ask O2 to enable iData on your account, then when done, reset your network settings.

Guide: How to find help & contact O2 

[SimonP1]

Thanks, so much for the quick response.  I wonder why would they not have automatically done this - it has worked for years and years without hiccup

[MI5]

Let's just say it's not unusual to be missed off when making changes to accounts @SimonP1