Solved: Upgrading Phone

ChrisNI · ‎13-01-2023

Hi,

So I am looking to upgrade my current phone Samsung Note 10 to the new Samsung Z Fold4, now when I go to upgrade I get hit with "Would you like a new sim?" I assume this is because my current phone uses a 4G sim and the new Fold is 5G.

My worry is, will my current phone number be changed if I opt to get a new 5G sim or will the 5G sim have my current number? As right now that's the only thing stopping me from getting an upgrade as I don't want to be having to update my number everywhere, that's going to be an absolute nightmare.

MI5 · ‎13-01-2023

@ChrisNI

You keep your current number when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-01-2023

@ChrisNI

You keep your current number when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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