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[Joanne90]

Hi, last night I made a payment for early upgrade and then chose to go to sim only. The payment came out of my bank and I received the documents but my 02 account does not show any record of this and still says I can upgrade. Please could you advise if my money and order is being processed and in hand? I have used 02 for many years and never had ant issues and wish to continue. Many thanks    

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255