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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3293 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5190 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16333 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8266 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7647 Views
  • 6 replies
  • 0 kudos

Resolved! Poor signal East Cowes, Cowes and Isle of Wight in general

Hello all, I am having really poor reception in East cowes isle of Wight at home, Cowes and the island in general. I was on the mainland on Wednesday and it was fine so do not believe it is my phone. Most the time around the island I have either 1 or...

psg15 by Level 1: Joiner
  • 305 Views
  • 2 replies
  • 0 kudos

Resolved! In Dubai - I can’t access Voicemail - Help

Hi O2 People.I am in Dubai. I need to listen to a voicemail. I have tried to access my voicemail by calling these numbers:1780, 901, and +44 7802 090100Is there another number to try?please help. Thank you

Lisa56395 by Level 1: Joiner
  • 961 Views
  • 3 replies
  • 0 kudos

Resolved! IMPORTING A NUMBER FROM ANOTHER CARRIER

Hi. My name is Daniel.I would like to set up an 02 business account.I would like to import my current number which is a Vodafone Number and use it with this O2 business account.At the moment I only have a Pay as You Go SIM card from 02 which I believ...

Resolved! No coverage

Hi I have been living at this address for 3 years & have always had poor coverage. When I put my postcode into your coverage checker it says the coverage is good but this is not the case. In a certain part of my kitchen & outside the back door I have...

Eilis by Level 1: Joiner
  • 424 Views
  • 2 replies
  • 0 kudos

Resolved! Data won’t work abroad unless I connect to WiFi

Hi my mobile data will not work abroad unless I connect to wifi - I have data roaming on. Is there an automatic bar on some accounts and if so is there an easy way to contact O2 to get them to remove it? (I’m going round in circles on the help and su...

ColmG by Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Resolved! A52s

Hi, can i retrieve deleted voicemail messages on my A52s? Thanks in advance.

Jayzee55 by Level 1: Joiner
  • 672 Views
  • 3 replies
  • 0 kudos

Resolved! keep old number

hi 2 weeks ago virgin changed my sim ,keep getting on phones and waiting an hour to get diconnected or run out of time ,then today got transfered to whatsapp ti says shut at 7pm,i have done the keep old number in my o2 account and keep getting email ...

Ninja by Level 1: Joiner
  • 488 Views
  • 3 replies
  • 0 kudos

Resolved! Third party discount - where can I check this has been applied?

Hi, I just ordered a new Google Pixel 6 on O2 via Uswitch and the 24 month tariff was discounted from £48 per month (for 250 gb) to £30 per month (no upfront cost either as that was discounted too). However, I can't see any mention of the discount on...

AD-Pixel6 by Level 1: Joiner
  • 480 Views
  • 3 replies
  • 0 kudos

Resolved! No signal, battery not charging and warning that battery is overheating. This has been going on for

I contacted Tech Support last week with a problem of no receiving or sending calls/messages. I was told a mast was down yet my neighbours on O2 are having no problem. I went to O2 shop who swapped my sim and still no signal. The person who dealt with...