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Forum Posts

Resolved! Top Up

Hello, I’m staying here from the US. I can’t enter my billing address because the computer won’t recognize it and it says my credit card is not valid. Is there anything I can do to register?

NaomiNye by Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

Resolved! Faulty mast and no data

Hello O2 community,I'm a giffgaff customer (giffgaff uses o2 network) and the mast I depend on when at home is faulty and can't use my data or call. The faulty notification says I'll get an update by 30th June. Reported it to Giffgaff but they're una...

alicia2 by Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

Resolved! Stopping automatically being given and charged for the overseas package at £5 a day

I travelled outside of the EU. I bought an eSim and enabled it so that I would not run out of data and end up with an enormous bill. My bill has arrived and I have been charged £5 a day for the overseas bolt on. Never asked, never agreed and unhappy....

Jn_PW by Level 1: Joiner
  • 444 Views
  • 2 replies
  • 0 kudos

Network problems

I keep loosing access to internet it freezing or won't connect even though bars show full signal had all the advise given & works for a while & goes back to off again had sim replaced & some thing sick of this IPhone 12 pro max the only Iphone I have...

kevmc4 by Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Resolved! My 02

My 02 app wont let me on . Say oops something went wrong . Been saying that for two weeks now . Cant check my bill because the app is useless

4Q02 by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Visual voicemail

Keep getting texts saying I've set up visual voicemail when I don't want it. Tried turning off the normal voicemail multiple times but that didn't work. Seems like a system glitch. I'm on a Google Pixel 6 Pro. Any help would be appreciated.

Acon by Level 1: Joiner
  • 25971 Views
  • 3 replies
  • 0 kudos

RCS Issue - Can't send photos from newly ported number - Live chat no help whatsoever!

I ported my number over to O2 from Three last week & I have activated my number for use with RCS on google messages, all chat features work except being able to send photos. I cant send photos at all without 'Not sent, tap for options' coming up, I'v...

Fulton1 by Level 1: Joiner
  • 5956 Views
  • 34 replies
  • 0 kudos

Resolved! Voicemail access

Until the changeover to 02 I had simple access to voicemail on my Samsung device. Now I am asked to enter my mobile number and when I do, I am told the number has not been recognised and I am not given access to messages waiting for me. What can I do...

John46 by Level 1: Joiner
  • 472 Views
  • 1 replies
  • 0 kudos

My 02 app

Hi every one still haveing problems with my o2 app it was working till I got community rewards credit put on my account and it reset all my data mins and text to 0 spoken to 02 and they told me that it shouldn’t of done that has any one else had this...

Denzil2321 by Level 2: Apprentice
  • 1181 Views
  • 4 replies
  • 0 kudos

Resolved! Not receiving OTP from bank

Hi, I need help urgently as I'm so frustrated now I switched to o2 network yesterday and successfully got my number ported. I switched because I was not receiving OTP from my bank on the Lebara network. Unfortunately, in facing the same issues even w...

Ismaila by Level 1: Joiner
  • 2132 Views
  • 3 replies
  • 0 kudos