Get tech support for your O2 issues

Resolved! The top-up section will not accept any of my cards

When I go to top-up the website and app will not accept either of my cards. I have put all the numbers in correctly and in the correct format. I cannot call 4444 or 4445 because every time I try the call fails. Can someone please help me top my SIM u...

Resolved! eSim pack

how can i order a esim pack on line i can not find the page on my o2, i have been to a couple of O2 shops they are out of stock and tell me to go online and order it can anyone help and direct me to the page where i can order the pack

Resolved! No signal

I have recently moved work location only to find the area I work has no signal at all on o2 yet other providers do. My colleagues have suggested moving to EE or Vodafone as they had to do the same due to the same problem and they work fine. Before I ...

Resolved! I want to change from Pay Monthly to Pay As You Go

I want to change from Pay Monthly to Pay As You Go.

logging in

My log in details are not recognized on my mobilekeep getting message to change itOnly works for the website on my laptopcan't log in on my mobile with same details?

Resolved! Mobile data

I suppose to have unlimited mobile data in Canada iam having trouble to connect to internet?

Resolved! PAC CODE

Hiya, my son is leaving 02 and needs a Pac code, but after texting the number, he couldn't get any further as he is not the Account holder. Can I get z code for him?

Internet not working

I have recently been moved from virgin mobile to o2 and now only have Wi-Fi internet, no o2 internet connection. I was notified this would be automatically changed over but does not seem to have been done. Please can this be sorted out?

Resolved! Signal issues in new phone

I have recently just yesterday bought the iPhone 14 with O2 and have inserted my sim I cannot get any signal anywhere which is not usual as I have been with O2 for years now.

No caller ID after being switched from Virgin mobile to o2

I've seen questions about caller ID being posted before but wasn't sure if the solutions applied to my situation. Recently I was informed my pay monthly sim only Virgin mobile contract was being changed to an o2 contract. The switch seemed to go fair...

O2

Forum Posts