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Upgrade software

Gm367
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The latest software update on my phone is unable to do so because phone does not have enough free storage space. I don’t have any downloads of anything ? 

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MI5
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@Gm367 

You must have apps, files or photos taking up space which I assume is limited to start with.

Do a full backup of your phone then reset it to factory.

Do the upgrade then restore your backup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Gm367
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How do I do a back up ? 

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MI5
Level 94: Supreme
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Depends on what phone you have?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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