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Unknown numbers with no callerid

susgal
Level 1: Joiner
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Hi folks,

 

I know this has been asked before but I would really appreciate some help.

Since migrating from Virgin Media and after inserting a new sim sent to me by O2 every call I receive does not show caller ID but shows Unknown number.

It is important to me to know who is calling me and I am reaching out for some help.

 

I have already spent (on 2 separate calls) more than 2 and a half hours on the phone to O2 customer support with no resolution.

I have also visited my local O2 shop who were unfortunately unable to help.

Kind regards to all

 

Susan O'Sullivan

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gmarkj
Level 66: Unequalled
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Same advice applies unfortunately @susgal 

We used to have o2 advisors on the community who could try and fix this, but they left a few weeks ago.

Your only option now is to keep trying customer services, either by calling or messaging on social media.

Give O2 a call on 202 or 0344 809 0202.

If you have no access to a phone then use Skype to call 0800 032 140 - Guide: A Guide to Skype 

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12880 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

Same advice applies unfortunately @susgal 

We used to have o2 advisors on the community who could try and fix this, but they left a few weeks ago.

Your only option now is to keep trying customer services, either by calling or messaging on social media.

Give O2 a call on 202 or 0344 809 0202.

If you have no access to a phone then use Skype to call 0800 032 140 - Guide: A Guide to Skype 

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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