Unable to receive calls from another network

[Ianmc1]

Since moving from 3 mobile to O2 my wife is unable to call me from her 3 network. 
is their block and how can it be fixed please. 

thanks

ian

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[MI5]

@Ianmc1 

Have you checked you haven't accidentally blocked her number?