Unable to make or receive calls

[Ryan828282]

When calling out I get a message stating 'Not registered on Network'.  When people call me it goes to VM. I cant log into My O2 as I forgot my password and they want to text me to authenticate for new pw which will not work as I cant receive texts.  Called O2, waited 20mins and the CSA hung up on me when he answered (human error I accept). Done all the tests and other SIMS work in my phone and my SIM does NOT work in another phone (same message).  I need a new SIM but do not see to be able to get support.  Any advice?

[Cleoriff · Accepted solution]

Hi @Ryan828282 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5]

@Ryan828282 

Pop into your local O2 store with some ID and they will give you a new sim sorted immediately.

[John1724]

My phone can't make or receive call

[John1724]

The was was lost, so we had it turned off, we now have it back, but we still can't make or receive call

[MI5]

@John1724 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks