Unable to make calls to specific number

[Carol11]

Although I am able to make calls as normal I am unable to connect to a specific 0800 number that I frequently use. Others on o2 are able to call the number so I'm not sure why its just me who can't. Can you help?

[MI5 · Accepted solution]

@Carol11 

Not sure why that would be the case but you can try and Google for an alternative number to call.

[Bambino]

@Carol11 What happens when you try to call that number? Try doing a long press on the number in your call log and check that you haven't inadvertently blocked it or marked it as a spam number.

[Carol11]

Nothing blocked in my phone and not marked as spam. Just says unable to connect when I try to call but my daughter can call from her o2 number. 

[MI5]

You can't block an outgoing call, only incoming ones.

Who is the organisation you are trying to call?

[Carol11]

It’s called Jewellery Maker. Number is 0800 6444655

[MI5]

@Carol11 

Try 01527 406182

[Carol11]

This works perfectly! Thank you! 

[MI5]

You're welcome