Unable to make calls on previous handset after upgrade.

[MrDust]

I've just upgrade to get my hands an a laptop, intending to carry on using my previoius handset as my daily carry, so i left the simcard in the handset.

Since the contract updated my old handset will not connect outgoing or incoming calls.  It connects to 4g/5g and recives and sends text messages with no problems.

Any ideas?

[jonsie]

This is because you upgraded and the number is now assigned to the laptop

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[MrDust]

Thanks, ill get in touch with customer services

[jonsie]

Good luck