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Unable to access on O2 app

Simona2
Level 1: Joiner
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on ‎11-10-2024 08:29

on ‎11-10-2024 08:29

Good morning,

I’ve tried several times in the last months to access on your app O2 but I always receive the same error message “Oops. My O2 isn’t available to you yet. If you’re new to O2, it can take up to 48 hr for your account to be ready. If it’s been longer than 48 hr, get in touch and we’ll look into it for you.” 
I need it to be able to top up easily and use the website every time. 

Could you please check what is the issue?

 

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MI5
Level 94: Supreme
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‎11-10-2024 08:54 - edited ‎11-10-2024 08:56

‎11-10-2024 08:54 - edited ‎11-10-2024 08:56

@Simona2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide How to Top Up (PAYG) 

Guide: How to find help & contact O2 

You can also try to access your MyO2 via the web https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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