Unable to access account that's part of Virgin bundle

[stefanovich85]

Hi there,

As part of my Virgin media package I got an unlimited O2 sim, unfortunately the sim has been set up with a nonexistent email address so I can't log onto myO2 to see the details...or reset the password...or change the email address. Annoyed as the Virgin account works fine with the correct email address used for signing up. How do I get this corrected?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202