Trying to change my number to new phone
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on 05-07-2024 19:15
Hi there I have upgraded my phone and whilst doing the transfer it said it could t transfer my number to my new phone please can you advise
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on 05-07-2024 19:18
Does your existing SIM, if provided by O2, fit in the new handset, @Tanya1986?
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on 05-07-2024 19:36
As suggested above, for an upgrade, you can use your current sim.
If it doesn't fit, you may be able to convert it, or if it's not 5g capable, do a sim swap Guide: Sim Swap: a mini guide 2017 update
If you are starting a new contract with O2, from another O2 contract, you need a number migration, but if you were not previously with O2, you need to port in.
Both processes here Guide: Migration & porting into O2
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on 05-07-2024 19:41
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on 05-07-2024 19:41
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on 05-07-2024 19:44
Welcome
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