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Texts showing as international

ElaineB
Level 1: Joiner
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Hi. When I get a text from a number not in my phone book it is showing as international and displaying a Spanish flag. This happening since I was in Spain. I've checking time zone setting and it is GMT. Any suggestions on how to fix?

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MI5
Level 94: Supreme
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Registered:

@ElaineB 

I'll guess you are using a Samsung phone as this issue is being reported across all networks with customers with  Samsung phones.

They suggest you back up all texts then delete them all to fix the issue.

Samsung support can be contacted here https://www.samsung.com/uk/support/contact/

Here's a similar thread on EE forum too https://community.ee.co.uk/t5/Calls/Calls-received-from-UK-show-as-International-Calls/td-p/943275

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149124 Posts
  • 641 Topics
  • 28467 Solutions
Registered:

@ElaineB 

I'll guess you are using a Samsung phone as this issue is being reported across all networks with customers with  Samsung phones.

They suggest you back up all texts then delete them all to fix the issue.

Samsung support can be contacted here https://www.samsung.com/uk/support/contact/

Here's a similar thread on EE forum too https://community.ee.co.uk/t5/Calls/Calls-received-from-UK-show-as-International-Calls/td-p/943275

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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