Texts not arriving

Rudi · ‎25-04-2021

Some texts from my daughter never arrive despite my phone being on all day every day. They seem to be texts sent at night when the phone is off. I did not have this problem with any previous phones. Phone is a Samsung. The settings have been checked in an o2 shop and I have done an o2 online chat but am no further forward.

pgn · ‎25-04-2021

Hi @Rudi - see if any tips in here help: Guide: Text Message Tips (not sent or received)

Check also your phone does not have a setting to disable network connection during sleep hours.

Finally, cache clearing on messages app can help (may remove old messages, so be careful!) - tip for Android here:

Links to O2 Social Media Team here

Martin-O2 · ‎27-04-2021

Hi @Rudi are you still experiencing issues with receiving text messages?

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