Texted Swap 20220 from new sim

[Anonymous]

Hi there i texted 20220 sim swap from the new 02 sim and not my old i want to keep, will i lose the old number.

Thanks

[MI5]

@Anonymous 

try it again properly Guide: Sim Swap: a mini guide 2017 update or call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Anonymous]

Thanks do know what time there call centre is open to been on waiting ages thanks

[MI5]

@Anonymous 

Until 9.00pm today

[Anonymous]

Does it normally take so long, thanks for your help

[MI5]

@Anonymous 

Sadly, yes.

If you've got hold music you are in the queue though, so hang on.