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Switch up

Charlotte666
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Hi.  I'm looking at switching my flip 4 to flip 6.  Online when  completing the checks it asks about screen damage and states:

 

NOTE: Signs of screen burn include screen discoloration and missing pixels. The issues will not prevent you from being able to switch up.

 

I have one pixel missing towards the bottom of my phone, will it be accepted in the switch up? What I don't want is the phone to be rejected, I not get it backe and then be left paying 2 contracts.

 

Can anyone help?

 

 

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madasaf1sh
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@Charlotte666 

 

I would suggest doing the switchup in store rather than online, as they can check the phone and it takes away the risk, as if you send it in an there are multiple pixels dead they will bill you for the new phone. 

And I would always recommend doing SwitchUps in store... 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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Enlli
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Until they look at it and make an assessment you won't know. You may not get the full value for the phone and have to make up the difference 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 78: King of Kings
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@Charlotte666 

 

I would suggest doing the switchup in store rather than online, as they can check the phone and it takes away the risk, as if you send it in an there are multiple pixels dead they will bill you for the new phone. 

And I would always recommend doing SwitchUps in store... 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Jay1972211
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How do you switchup online? I thought it was instore only or post it off

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madasaf1sh
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@Jay1972211 

It will be under upgrade in myo2, I would highly recommend doing it in store still as less risk

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Jay1972211
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Ok, is that a new thing as last time I looked which was last week I couldn't see anything about switching up online and I do have switch up

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Jay1972211
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Back again :slight_smile: still haven't done the switch yet.

 

Something I forgot to ask was do you need the sim card when you use switch up? I won't be getting them to set the phone up instore but the sim won't be in the phone either obviously so won't receive any texts they might send me.

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madasaf1sh
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The sim needs to be in the phone at switchup, but you take it out once its complete and take it with you...  

They will send some texts to you whilst its been done... 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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