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Still struggling with 4G

Crock
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Hello. I posted last week about not being able to access WhatsApp on my iPhone X. No joy in solving the problem. I have been into the O2 shop twice and they’ve been stumped. WhatsApp suggested it may be a APN problem (?). I have also noticed Siri does not work and my BT mail account is struggling on 4G too. The BBC website is fine on 4G.
Just a thought, but I changed my O2 password recently for my account details - May this have affected the data access? I’ve noticed when I look at the mobile data on settings it mentions something called ‘vertigo’ and the passwords are asterisked out but I can tell by the number of *  that it is not my new password. Any help and advice gratefully received. Thank you. Crock

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madasaf1sh
Level 66: Unequalled
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@Crock 

The password for the APN is not your account password it is a generic password

 

Follow the walk through here

 

Internet and Data | Set up manually (o2.co.uk)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@Crock 

Just reset your network settings and the correct O2 apn will be applied.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Crock
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Thank you. I followed the manual APN set up for an iPhone X but still no success.

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Crock
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@MI5 wrote:

@Crock 

Just reset your network settings and the correct O2 apn will be applied.


Thank you MI5. Tried this too and no success. 

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MI5
Level 94: Supreme
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@Crock 

I'd contact Apple to get a diagnostic check run on the phone.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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