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Two different phone numbers

AJL
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Hi there, 

 

I recently switched from EE to O2 and kept my number, however, if I text from my phone, it comes up as a different number, whereas my phone is fully set up on my old number (so calls, whats app etc is the correct number) but for some reason messages are from a different number. How do I rectify this please?

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MI5
Level 94: Supreme
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@AJL 

Contact O2 for a new blank sim then do a sim swap Guide: Sim Swap: a mini guide 2017 update 

You can go in store for a sim or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Gavin89
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Are you using a iphone

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MI5
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@AJL 

Settings >Phone >My Number

Edit, save and reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 6
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AJL
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Hi Gavin, 

 

Yes an Iphone 12. I've tried what the other poster suggested but it when I enter my number and save, it just saves the old one. Thanks for taking the time to reply. 

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AJL
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HI MI5,

 

Thanks for taking the time to reply. I have followed your instructions and when i click save once I have amended the number, it just defaults to the other number. Thank you for the suggestion

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MI5
Level 94: Supreme
  • 127509 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@AJL 

Contact O2 for a new blank sim then do a sim swap Guide: Sim Swap: a mini guide 2017 update 

You can go in store for a sim or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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