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Smartwatch delivery and phone number change 🤯

mcard232
Level 1: Joiner
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on ‎24-07-2023 20:17

on ‎24-07-2023 20:17

Hi

I've just bought a smart watch via a call handler on 202.

He sent me a message to respond to and it says I've changed my number, I want to keep my own number

Also

The call handler said I could get my delivery click and collect but when I went to change delivery instructions there was no shop to choose.

 

The watch is going to be delivered and no one will be home.

 

Help, I'm going nuts and calls closed at 8pm

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MI5
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on ‎24-07-2023 20:36

on ‎24-07-2023 20:36

@mcard232 

You need to contact O2.
Try to message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) but you may just have to call sales at 8.00am.

you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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mcard232
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on ‎24-07-2023 20:38

on ‎24-07-2023 20:38

I did, they told me to ring 202 lines closed at 8

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MI5
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on ‎24-07-2023 20:47

on ‎24-07-2023 20:47

Call in the morning then.

Nothing we can do here, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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