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Slow data speed

Lahiru
Level 1: Joiner
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I've recently moved to a new house and I'm experiencing extremely slow internet. It takes 10-20 minutes just to load a web page. What can I do?

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MI5
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@Lahiru 

If it's an O2 blackspot you can use wifi or move networks.

Otherwise, guides may help.

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/apps/my-network

If you move networks, check with PAYG sims first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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@Lahiru How to avail yourself of WiFi calling: WiFi and 4G Calling: Everything You Need To Know | O2

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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Not sure how wifi calling is going to improve data speed?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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japitts
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@MI5 wrote:

Not sure how wifi calling is going to improve data speed?


It won't, but using fixed-line broadband would override a mobile data connection - rendering it irrelevant.

 

Although I don't think the OP is reporting a no-coverage/blackspot area. They seem to be reporting slow data speeds, which indicates congestion.
 

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MI5
Level 94: Supreme
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Indeed, I already suggested the use of wifi.

If it is congestion, it will be reported when they check their postcode in the status page.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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