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Zoe25
Level 1: Joiner
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Hi 

 

I am an o2 and VM customer. I have signed up to volt (weeks ago) however I am yet to receive my benefits. My account says it has all been set up but could take a few days to kick in.. it's been over a month

 

Please can I have some guidance on when I will recieve my benefits (double data double speed and wifi boosters?)

 

Many thanks

 

zoe

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MI5
Level 94: Supreme
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@Zoe25 

O2 can sort your mobile data if you contact them Guide: How to find help & contact O2 

For the rest, you need to contact Virgin 150 from their landline or 0345 454 1111 from any other phone.

You need the Virgin connect app to run tests and order the wifi boosters https://www.virginmedia.com/broadband/connect-app

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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