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Jade28 · ‎10-01-2024

Hi I'm having issues with my sim swop. It says to contact 202 but I can't ring out with this new sim in the phone

Cleoriff · ‎10-01-2024

@Jade28

Are you able to go instore with ID? They could do it for you.

Guide: Sim Swap: a mini guide 2017 update

Veritas Numquam Perit

MI5 · ‎10-01-2024

@Jade28

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or use Skype to call Guide: A Guide to Skype

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-01-2024

Do you still have an active sim?

You can only start the swap process from the old sim

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Sim swop

I need esim

Move my number

Content lock

Top up

message saying blocked account