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Sim stuck in processing

Frustrated14
Level 1: Joiner
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I had my phone stolen so placed an IMEI and lost and stolen bar on my phone. When I got my new device, I went to the O2 store to install a new ESIM and remove the bars. This was on November 6th. The SIM became "stuck in processing" and the employee raised a help ticket with the back office for me. I still have not heard anything (it's now November 14th) and the customer service team says they have no means of getting in touch with the back office team and are saying there is nothing I can do but wait. Has anyone had this issue before and is there any other means to resolve it?

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gmarkj
Level 66: Unequalled
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eSim and o2 are two words that don't seem to fit well together @Frustrated14 - we see (hear) lots of people that have issues on the community.

You could try using the social media team as they have a good track record of solving issues.

Links to all of the platforms are the guide below

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Enlli
Level 69: Guiding Light
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There have been other posts on this topic 

This is just one of them. A search will reveal others

https://community.o2.co.uk/t5/Pay-Monthly/eSim-processing/td-p/1742182

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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