on 11-09-2021 16:57
on 11-09-2021 17:54
on 11-09-2021 17:54
@Letty44 Have you followed the sim swap procedure: SIM Swap: a mini guide (incl eSim) - O2 Community
on 11-09-2021 23:21
You phone is locked to EE.
You need to call them to unlock it.
on 14-09-2021 14:01
Hi @Letty44 did you manage to sort this out with the advice given above?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?