Re: Sim not recieving texts

AtifSohail1979 · ‎18-09-2020

Hi there,
My sim cannot recieve any texts at all from all numbers. My mobile data works and I can send and recieve calls. I also can send texts. However I cannot recieve any text messages. I tried putting the sim into different phones and also did a network restart. I have changed Sims. Nothing seems to find it. Can you please help me. Thanks.

MI5 · ‎18-09-2020

@AtifSohail1979

Check the help here Guide: Text Message Tips (not sent or received)

If still no good, pop into your local O2 store for a free sim swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-09-2020

@AtifSohail1979

You probably need a new sim. Pop instore or call O2 on any of the numbers in this guide Guide: Coronavirus Community Help and Support

Check this guide Guide: Text Message Tips (not sent or received)

Veritas Numquam Perit

AtifSohail1979 · ‎18-09-2020

I have already swapped sims it did not seem to fix the problem.

MI5 · ‎18-09-2020

OK @AtifSohail1979

I'll ask @O2Georgina to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Georgina · ‎18-09-2020

Hi @MI5 Thanks for the tag, @AtifSohail1979 I will send you a private message so we can look in to your query

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