Sim card not activating

[SaraJ]

Last week my phone got stolen, so I got a new iphone 13 and sim card on Saturday.  It still hasn't activated.  I have tried turning it off and on again and reinserting the sim card and adding the pin.

I tried phoning, but after 40 minutes I got cut off whilst I was on hold.  Any ideas?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Oxonian]

@SaraJ 

This might be relevant :-

Guide: O2 BARs