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Signal issues.. h+

Beattie88
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Took contract out at beginning of year and signal is terrible. Calls drop, people can't hear me, messages can take a few attempts to send and my Internet barely works. I currently have h+

 

I've contacted customer services previously and had to use a different phone to call because mine doesn't work, told to get a new sim which I did, done all the reset advice and still.. barely works. It's appalling and trying to physically talk to customer services is a nightmare. 

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MI5
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@Beattie88 

Check for faults here O2 Service Status

More help here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Beattie88
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Thank you, I have checked this. There are no signal issues. There is either an issue with the phone or the network isn't what is described on the website when I took the contract out and I cannot get through to a human on the phone. 

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MI5
Level 94: Supreme
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@Beattie88 

Numbers to call here Guide: Coronavirus Community Help and Support 

8.00 am is the best time to call and say "upgrade" to get put through to a human.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jmsjabb
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I have the same issues and esim. O2 shop couldn’t work out why I was given an esim as it’s the same network!?!

He also admitted he was struggling to get service. I was miss sold based on computer maps showing service coverage. They are not true and should be taken down

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