Signal failing
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on 18-09-2024 05:21
In the past month my signal on my phone keeps dropping out when on phone calls or WhatsApp calls. It happens even when my iPhone says I have full signal. Can someone tell me what is wrong please. I never had this problem beforehand
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on 18-09-2024 08:06
All we can do is point you towards these guides for help.
Guide: How can I sort out my network issues?
https://www.o2.co.uk/apps/my-network
Guide: How to find help & contact O2
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on 18-09-2024 15:59
WhatsApp is just an app, and all usage is handled by both your phone & the mobile network, as data traffic. If usage of one app drops out. check whether other internet-based functions still work.
Voice calls dropping when coverage is still shown, along with coverage dropping without your phone moving, is indicative of a potential fault - but you'd need to test further to establish whether the device or network is the cause.
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on 18-09-2024 16:08
The problem is with the data signal, clearly.
This can be proven further by using wifi calling or whatsapp over wifi rather than mobile data.
https://www.o2.co.uk/connectivity/wifi-and-4g-calling
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on 19-09-2024 11:52
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on 19-09-2024 11:52
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