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Set up new phone

Lesley13
Level 1: Joiner
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I am setting up a new phone at home and trying to transfer the number but repeatedly fails

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Enlli
Level 68: Extraordinaire
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Need more information on this. Are you talking landline or mobile?

If mobile have you applied to have your number migrated or ported to your new phone?

Guide: Migration & porting into O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Lesley13 

If you have a physical sim, just put it in your new phone.

If you are trying to transfer an esim, you can't, as you need to go in store, with photo ID to get a new one.

Because of these issues, we always advise a physical sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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