Solved: Re: Scam?

Chris39 · ‎21-12-2021

I’ve received 2 texts today purportedly from O2, saying I’ve requested an OTAC number. Then 2 more texts giving me the OTAC numbers. Texts tell me to call 202 if I have questions.

firstly I don’t know what OTAC numbers are so haven’t requested them. Secondly, is 202 a genuine contact number for O2?

I can’t find any phone numbers on the website.

help!!!

gmarkj · ‎21-12-2021

OTAC means One Time Authorisation Code and is normally for authentication purposes @Chris39 .

202 is a phone number for o2 customer services, but you can also message them on social media if you have it.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) they should be able to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎21-12-2021

OTAC means One Time Authorisation Code and is normally for authentication purposes @Chris39 .

202 is a phone number for o2 customer services, but you can also message them on social media if you have it.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) they should be able to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

viridis · ‎21-12-2021

Change your o2 login password for extra security too

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