SMS not sending

Morgane · ‎01-08-2024

Dear O2 Team,

i hope you are doing well.

i am trying to send SMS but they are not being sent. Could you please help with the matter?

kind regards,

morgane Lanfrey

MI5 · ‎01-08-2024

@Morgane

First check guide Guide: Text Message Tips (not sent or received)

Or contact O2 Guide: How to find help & contact O2

I assume everything else is working OK?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎01-08-2024

In addition to the tips given above, assuming you have no pending system or app updates for your phone:

Force-stopping your messaging app, and possibly clearing cache, can sometimes help.

The other thing, if you are an Android SMS user, you can do is to go into Google Play Store, and select the SMS Messaging app and click on Uninstall Updates for that app - it does cure many ills. The latest update will come back down to your phone on the next Apps update run, but it does fix the SMS sending problem you mention.

Good luck, @Morgane.

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