Mobile data connection drops when on call.

[Tominator]

Hi all,

I have a Pixel 8 Pro (although this also happened on my previous device - Redmi Note 10 Pro) and I am finding that most of the time, as soon as I begin a voice call, the mobile data 5G/4G/3G, will drop to 'H' but will simply not pass any data.

This is really frustrating, especially if I am out of WiFi range and am having to use my mobile as a Hotspot and talk to a customer on the phone at the same time. 

There are occasions when it will retain the 5G/4G/3G connection, but more often than not, it won't.

I have tried disabling WiFi Calling at network level, and also rebooting my device, but neither help.

This also happens wherever I am geographically. so I don't think it is down to service on a particular mast.

Any information that help would be much appreciated, as at the moment it is making life very difficult and I am seriously considering moving networks.

Many thanks in advance!

Tom.

[pgn]

Guide: How can I sort out my network issues? 

And try setting up the O2 MyNetwork app to monitor for you, it uses a separate credential from the forum here and from your MyO2:

https://www.o2.co.uk/apps/my-network

Good luck, @Tominator 

[MI5]

Standard issue with O2 ever since I can remember @Tominator so unlikely to change anytime soon.