SMS messages

[Sophie28]

Hello, I can receive texts,calls and make calls. But I am unable to send any texts- a red circle saying not delivered. I have had this problem before and had continued with a sim swap as advised. That had helped- until now,2 weeks later it isn’t working again. What should I do?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[MI5]

@Sophie28 

Check help in this guide Guide: Text Message Tips (not sent or received)