SIM card

[grambuch]

When I go to my Motorola phone settings it tells me my SIM Card is "O2 - UK WiFiCall". What exactly does this mean please? I have found recently that I could NOT make calls or send texts from abroad, despite having a good phone signal. Thanks for any information. 

[MI5]

@grambuch 

That means you have wifi calling enabled.

Turning off when abroad might help as it cannot be used outside the UK.

[grambuch]

Thanks but does not answer my concern unfortunately. I have been in Australia and Algeria and I could NOT make any call or send any text. This despite having a good phone signal. O2 themselves have not helped. Does my SIM mean I can ONLY make UK calls? Seems weird to me. I checked with O2 a week before departure and they told me there would be no problem. 

[MI5]

No, I said wifi calling won't work abroad, not your sim.

What tariff are you on @grambuch ?

[MI5]

WhatsApp is always an option to make calls or send texts to anyone else with the WhatsApp app.

[grambuch]

I am on monthly Pay as You Go. Each time I made a call it appeared to connect and then disconnected immediately with a small beep. For texts I got the message "Trouble sending". O2 Customer Services were worse than useless. 

[Enlli]

So have you got sufficient balance to call @ £2 per minute.

Also if you have data switched on that will have set you back £7.50 per Mb.

You can use that up in minutes

[MI5]

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@grambuch wrote:

I am on monthly Pay as You Go. Each time I made a call it appeared to connect and then disconnected immediately with a small beep. For texts I got the message "Trouble sending". O2 Customer Services were worse than useless. 

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That's why I asked.

Wifi calling isn't available on PAYG so not sure why your phone shows that and your big bundles don't work abroad.

You need to top up extra credit to make calls outside of the UK or EU.

Guide How to Top Up (PAYG) 

See here for charges for use abroad Using Your Phone Abroad → O2 Travel Search Tool | O2

[Oxonian]

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@MI5 wrote:Wifi calling isn't available on PAYG so not sure why your phone shows that and your big bundles don't work abroad.

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I think that's a bit like turning a tap on when the stopcock is turned off @MI5. Nothing happens !  

I have two Samsung handsets with O2 PAYG SIMs therein. I can switch WiFi Calling on on both of them ; the icon lights up. I think that is more that your 'phone is looking for WiFi Calling than actually utilising it. 👍    

[MI5]

I wouldn't expect it to show up in settings at all for a non supported sim.