S23 order number not valid for o2 recycle

viridis · ‎20-02-2023

Anyone else's s23 order number not working for the extra £150 recycle credit?

Been trying to put a recycle through but it just won't take the code.

MI5 · ‎20-02-2023

Someone else mentioned using the reference number rather than the order number this time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎20-02-2023

I'll check out the receipt later.

Jwool89 · ‎26-02-2023

I had to email them 72 hours after going live with my new phone and provide a screenshot of my order confirmation email and they activated my recycle promo using the order number.

Uzumaki · ‎27-07-2023

I'm facing the same issue as well and they've told me that I'm ineligible. I'm awaiting a call from the management's team to breakdown the reason.

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