Solved: Re: Roaming

GPM · ‎05-09-2023

I'm in southern Cyprus and have had a message from O2 saying I need to buy a bolt on for data. I had been told in the o2 shop that there would be no additional charges under my normal uk plan. Can you please confirm this is correct.

MI5 · ‎05-09-2023

@GPM

You are covered for up to 25gb of data in Cyprus, but make sure your phone isn't connecting to a Turkish network as that will involve charges.

Using Your Phone Abroad → O2 Travel Search Tool | O2

Guide: Roaming in Turkey and Cyprus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎05-09-2023

@GPM

You are covered for up to 25gb of data in Cyprus, but make sure your phone isn't connecting to a Turkish network as that will involve charges.

Using Your Phone Abroad → O2 Travel Search Tool | O2

Guide: Roaming in Turkey and Cyprus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎05-09-2023

@GPM

Manually select one of the Southern Cypriot networks, as it sounds like your phone is connected to a Northern Cypriot network, which isn't part of the EU and are chargeable.

have a look here Guide: Roaming in Turkey and Cyprus

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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