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Roaming charges

Bigappleyankee
Level 1: Joiner
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I am in the US. I had to turn on roaming to access train services. I was ONLY offered £120 of data - way over what I needed for a few minutes of data! Now receiving texts say call a UK number or you will cut off my roaming! I cannot afford to call UK! Now extra charges up to £190!! What is going on?? Please help me!!

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madasaf1sh
Level 78: King of Kings
  • 12022 Posts
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Registered:

@Bigappleyankee 

 

Roaming in the US if you dont have that as inclusive is charged so you have used over 200mb of data for the £120 and then you are charged the below:

 

As when you accepted the £120 limit it turns off your cap.. 

 

madasaf1sh_0-1631900185697.png

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12022 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Bigappleyankee 

 

Roaming in the US if you dont have that as inclusive is charged so you have used over 200mb of data for the £120 and then you are charged the below:

 

As when you accepted the £120 limit it turns off your cap.. 

 

madasaf1sh_0-1631900185697.png

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
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